Return and Refund Policy

Return & Refund Policy – Celestial Shop

Your satisfaction is at the heart of everything we do.

At Celestial Shop, we deeply value the trust you place in us. Every piece of jewelry we craft is designed not only to complement your personal style but to connect you with spiritual elegance.
While we strive to deliver products that exceed expectations, we understand there may be situations where a return or refund is necessary.
That’s why we have created a transparent, customer-first Return & Refund Policy to ensure your experience remains smooth, stress-free, and secure.

Order Processing & Shipping

  • Once your order is successfully placed and approved, it is dispatched within 24 - 48 hours.
  • All shipments are sent through trusted logistics partners to ensure timely and safe delivery.
  • Estimated delivery time is within 7 working days from the date of order approval, although this may vary slightly depending on your location and regional conditions.

Return Policy

We want you to love every product you receive from us. If something isn’t quite right, we’ve made it easy to return.

Eligibility for Returns

  • Return must be initiated within 5 days from the date of delivery.
  • Items must be returned in their original condition, unworn, unused, with all tags, packaging, and protective materials intact.
  • Products that are damaged due to mishandling or improper use may not be eligible for return.

How to Initiate a Return

You have two convenient options:

  • Option 1: Log in to your account on our website, navigate to the Orders section, and initiate a return request.
  • Option 2: Contact our customer support team via the Contact Us page, WhatsApp, or Email. Our support agents will guide you step-by-step through the return process.

Please do not send your purchase back without contacting us first. A return ID and instructions will be provided.

Return Pickup

  • Once your return request is approved and the return tracking details are generated, we’ll arrange a pickup from your location within 2 to 4 working days.
  • Please ensure the return package is securely sealed and accessible for collection during this time.

Refund Policy

We believe your money deserves to be refunded in a timely and transparent manner.

Refund Timeline

  • After the return is picked up and inspected, your refund will be processed within 3 working days from the date of pickup.
  • Refunds will be credited directly to the bank account details provided during the return process.
  • You will receive a confirmation email or SMS once your refund is initiated.
  • Depending on your bank, it may take an additional 1–3 business days for the amount to reflect in your account.

Secure & Verified Process

  • All refund transactions are processed through verified and secure channels to ensure complete safety of your personal information.

Important Guidelines

  • Please retain your order confirmation, return request ID, and pickup receipt until the return and refund process is fully completed.
  • We reserve the right to deny a refund if the returned product does not meet our return standards upon inspection.
  • In rare cases where return pickup is not possible from your location, you may be asked to self-ship the product to our return address.
    In such cases, we will reimburse your shipping charges as applicable.

Our Promise to You

At Celestial Shop, our goal is not just to sell jewelry but to build lasting relationships with our customers.
We are always here to listen, help, and make things right.
Your experience with us should be just as beautiful as the products we offer.

If you have any questions, concerns, or feedback, don’t hesitate to reach out to our support team.
We are available 7 days a week, because your peace of mind matters to us.

Need Help?

  • Email: info@celestialshop.in
  • WhatsApp: +91-7439759812
  • Live Chat: Available on our website