Terms of Service

Terms of Service

Effective Date: 24/04/2025
Brand Name: Celestial Shop
Website: www.celestialshop.in
Contact Email: info@celestialshop.in

Welcome to Celestial Shop, your trusted destination for spiritual and symbolic jewelry. These Terms of Service ("Terms") govern your access to and use of our website, services, and products. By using our website, placing an order, or interacting with our brand in any capacity, you agree to be bound by these Terms.

Please read them carefully before using our services.

1. Eligibility to Use

By accessing our website or making a purchase, you confirm that:

  • You are at least 18 years of age or accessing under parental guidance.
  • You have the legal authority to enter into a binding agreement.
  • All information provided by you is true, accurate, and current.

2. Product Information

  • We strive to display our products, specifications, and prices as accurately as possible.
  • Slight variations in color, weight, or appearance may occur due to lighting, photography, and screen resolution.
  • Product weights and measurements are approximate and may vary slightly from piece to piece, especially for handmade items.

3. Order Processing & Delivery

  • Orders are processed within 24-48 hours of approval (excluding Sundays and national holidays).
  • Standard delivery takes up to 7 working days across India.
  • You will receive a tracking link via SMS/email once the order is shipped.
  • Delivery timelines may vary based on location, weather, or courier delays.
  • Refer to our Shipping Policy for more details.

4. Pricing & Payment

  • All prices on our website are listed in Indian Rupees (INR) and are inclusive of all applicable taxes unless mentioned otherwise.
  • We reserve the right to change pricing without notice but will honor any pricing once your order is confirmed.
  • We accept multiple modes of payment, including Cash on Delivery, UPI, credit/debit cards, and other secure payment gateways soon to be available.

5. Returns & Refunds

  • You may raise a return request within 5 days of delivery.
  • The product must be in its original condition with tags and packaging intact.
  • Once your return is approved and picked up, your refund will be processed within 3 working days to your provided bank account.
  • Please refer to our Return & Refund Policy for a detailed explanation.

6. User Responsibilities

As a user of Celestial Shop, you agree:

  • Not to use the website for fraudulent or unlawful purposes.
  • Not to post, transmit, or share any misleading, offensive, or inappropriate content.
  • Not to misuse any part of our services, attempt unauthorized access, or engage in activities that disrupt service performance or security.

7. Intellectual Property

All content on our website—including logos, images, product designs, graphics, text, and code—is the intellectual property of Celestial Shop and is protected under applicable copyright and trademark laws.

You may not reproduce, modify, distribute, or exploit any content for commercial purposes without prior written consent.

8. Limitation of Liability

While we strive to provide the best possible shopping experience:

  • Celestial Shop shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
  • In no event shall our total liability exceed the amount paid by you for the specific product in question.

9. Privacy Policy

Your personal information is handled with utmost care. By using our services, you agree to the terms of our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Termination of Access

Celestial Shop reserves the right to suspend or terminate your access to the website at any time, without prior notice, if you violate these Terms or engage in any harmful activity.

11. Modification of Terms

We reserve the right to revise, update, or replace any part of these Terms at any time. Changes will be posted on this page, and your continued use of the website constitutes your acceptance of such changes.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the jurisdiction of the courts located in kolkata,west Bengal.

Contact Information

For any queries related to these Terms, feel free to contact us:

  • Email: info@celestialshop.in
  • WhatsApp: +91-7439759812
  • Live Chat: Available on our website